Recently, I read Mike Schmoker's Focus. In the text, Schmoker insists that educational leaders must be "laser-focused" on practices that really matter. He believes that leaders gravitate towards complexity, and this impedes implementation and progress.
For the past year in my department, I've focused on one primary goal: implementing an effective, data driven system for users when they need technical support. Stated simply, the goal has been to get teachers to "put in a tech ticket." I cannot tell you how many conversations, emails, and meetings have included that simple saying.
Today, I received a gift from my team: a broken record with the saying "Put in a Tech Ticket" on it.
I'm finally getting through, but this is only the beginning. Progress feels good.