For the past year in my department, I've focused on one primary goal: implementing an effective, data driven system for users when they need technical support. Stated simply, the goal has been to get teachers to "put in a tech ticket." I cannot tell you how many conversations, emails, and meetings have included that simple saying.
Today, I received a gift from my team: a broken record with the saying "Put in a Tech Ticket" on it.
I'm finally getting through, but this is only the beginning. Progress feels good.
Wonderful blog! I found it while searching on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I’ve been trying for a while but I never sbo
ReplyDeleteseem to get there! Many thanks.