Customers deserve to thrive.

Building empathetic customer experiences is my passion.

• SLACK: When the business scaled so fast that customer personas multiplied by a factor of 10, I built the organizational practices to infuse customer feedback across the product, copy, and organization. 
• BRIGHTBYTES: When new customer growth stalled, I constructed a viral customer relationship network driven by thought-leadership content that doubled new business growth.​
• EDCAMP: When teacher empowerment waned, I built a free, international network of organic learning that increased teacher retention by 300%.