Customers deserve to thrive.
Building empathetic customer experiences is my passion.
- SLACK: When the business scaled so fast that customer personas multiplied by a factor of 10, I built the organizational practices to infuse customer feedback across the product, copy, and organization.
- BRIGHTBYTES: When new customer growth stalled, I constructed a viral customer relationship network driven by thought-leadership content that doubled new business growth.
- EDCAMP: When teacher empowerment waned, I built a free, international network of organic learning that increased teacher retention by 300%.