I am passionate about creating great customer experiences.
I currently serve as the VP of Customer Insight at Slack. I'm passionate about transforming work for my customers and my team.
A lifelong educator, I also founded Edcamp, an organization that brings free, organic professional learning across the globe. In 2015, Edcamp was named one of the 10 most innovative companies in education by Fast Company.
I've published 3 books on learning and customer experience design, and my work has been featured at TEDx, Educon, PBS Newshour, and more. I hold a doctorate in adult learning and organizational development.
A lifelong educator, I also founded Edcamp, an organization that brings free, organic professional learning across the globe. In 2015, Edcamp was named one of the 10 most innovative companies in education by Fast Company.
I've published 3 books on learning and customer experience design, and my work has been featured at TEDx, Educon, PBS Newshour, and more. I hold a doctorate in adult learning and organizational development.